Problem Determination Analysis 2.0

Problem Determination Analysis by NCR is a diagnostics and root-cause analysis solution designed to help operations and support teams quickly identify, prioritize, and resolve issues across complex enterprise environments. By consolidating operational data and providing guided investigation workflows, it reduces noise, highlights likely causes, and accelerates recovery from incidents.

Key capabilities:

• Unified visibility: Consolidates logs, events, and performance indicators into a single, searchable view for faster triage.
• Intelligent correlation: Connects symptoms across services and components to surface probable root causes and impacted dependencies.
• Guided troubleshooting: Offers step-by-step investigation paths with relevant historical context and knowledge resources.
• Proactive monitoring and alerting: Detects anomalies early and flags emerging risks before they affect customers.
• Reporting and trend analysis: Reveals recurring issues, chronic offenders, and opportunities for preventive improvements.
• Governance and security: Supports role-based access and auditable workflows to meet compliance and operational standards.

Outcomes:

• Reduced mean time to detect (MTTD) and mean time to resolve (MTTR)
• Improved system reliability and customer experience
• Stronger collaboration across IT, operations, and support teams

Ideal for:

• IT operations, site reliability engineers, support engineers, and service managers responsible for mission-critical systems and services.

Problem Determination Analysis is developed by NCR. The most popular version of this product among our users is 2.0. The name of the program executable file is AnalysisUtility.exe.